Pith for Independent Optometry
Keep Optomate. The Pith plugin improves patient follow-up, next appointments, SMS communication and day-to-day patient service around the system your practice already uses.
For established independent practices using Optomate.
Patient follow-up
The next action keeps moving
Patient record
Already in Optomate
Follow-up
Runs consistently
Next appointment
Keeps moving
The existing patient base
Your practice has spent years building patient relationships and recording their history in Optomate. That remains the system your team knows and uses.
Optomate holds the patient record, but many next actions still depend on staff checking a booking, correcting an appointment type, working through a recall list or remembering to follow up.
The Pith plugin manages those actions around Optomate. Your team keeps the patient records and practice-management system it already uses, with less manual work required to keep each patient moving towards the right next step.
The product
The plugin is already built. Pith configures it for the way your practice handles appointments, recalls and patient communication, installs it with your Optomate setup and manages it once it is running.
The plugin guides patients towards the right appointment type and applies the practice’s booking rules before the appointment reaches the diary. This reduces avoidable double bookings, incorrectly classified appointments and the time reception spends checking or correcting bookings.
The practice decides which patients need to be contacted and when. The plugin carries out the recall and follow-up process using the patient information already held in Optomate. Staff no longer have to prepare the same lists repeatedly or rely on a quiet moment to work through them.
The plugin sends SMS messages when a patient needs a reminder, follow-up or clear next step. Patients receive more consistent communication, while staff have fewer individual messages to prepare and send between appointments.
Pith configures the plugin around the practice’s existing rules and remains responsible for managing it after installation.
Central Coast Eyecare
Named client example
Independent optometry
“We knew Optomate was full of patients we weren't seeing, but we didn't have the bandwidth to do anything about it.”
Central Coast Eyecare already had the patient records. The difficulty was turning those records into consistent follow-up while the team managed the daily work of the practice.
Pith installed the plugin around the practice’s existing Optomate setup, giving the team a more reliable way to manage appointments, recalls and patient follow-up without changing the system that held the patient record.
The opportunity inside Optomate
Every record represents a patient who has already chosen the practice, met the clinical team and trusted it with their care.
That history can support better follow-up, more useful communication and a clearer path towards the patient’s next appointment. The opportunity comes from managing each next action consistently.
The Pith plugin helps the practice use the patient relationships it has already built while giving staff more time to look after the people in front of them.
Is this your practice?
Pith works with established independent groups using Optomate, including ProVision practices. The strongest fit is a group with 2–6 locations and more than $3 million in annual revenue.
For the owner
Each corrected booking, manually prepared list and remembered follow-up looks small on its own. Repeated across several staff members and locations, those tasks shape how reliably the practice serves patients.
The plugin gives booking, recall and follow-up a documented process that does not depend on one person remembering how each part works. The owner can see how the work is handled, and a manager can take responsibility without rebuilding the process from scratch.
Patients receive a more consistent experience. Staff spend less time correcting routine work. If the owner later steps back or considers a sale, another person can understand how the practice manages the patient relationships it has spent years building.
What becomes easier
Oversee the practice. Hand responsibility to a manager. Show another owner how patient follow-up runs.
The next step
We’ll show you what Pith has built for another independent practice using Optomate, then talk through what could be useful in yours.
